{"id":626,"date":"2026-04-22T22:12:22","date_gmt":"2026-04-23T03:12:22","guid":{"rendered":"https:\/\/adosruedasimport.com\/?page_id=626"},"modified":"2026-04-22T22:12:24","modified_gmt":"2026-04-23T03:12:24","slug":"politica-de-envios","status":"publish","type":"page","link":"https:\/\/adosruedasimport.com\/index.php\/politica-de-envios\/","title":{"rendered":"Pol\u00edtica de env\u00edos"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">En <strong>A Dos Ruedas<\/strong>, trabajamos para que recibas tus productos de forma r\u00e1pida, segura y confiable en cualquier parte del Per\u00fa.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Cobertura de env\u00edos<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Realizamos env\u00edos a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Lima Metropolitana y Callao<\/strong> (delivery propio y contra entrega)<\/li>\n\n\n\n<li><strong>Provincias a nivel nacional<\/strong> mediante empresas de courier como Olva Courier o Shalom. Puedes indicarnos el courier con el que deseas se realice el env\u00edo<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Modalidades de entrega<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udccd Lima Metropolitana:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delivery contra entrega (previa coordinaci\u00f3n)<\/li>\n\n\n\n<li>Punto de encuentro (estaciones de tren, sujeto a disponibilidad)<\/li>\n\n\n\n<li>Env\u00edo gratis en zonas seleccionadas y\/o por compras mayores a S\/ 160 (El env\u00edo gratis es sujeto a promociones y campa\u00f1as, que estar\u00e1n publicadas en la p\u00e1gina de inicio.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udce6 Provincias:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Env\u00edos mediante courier con <strong>pago en destino<\/strong><\/li>\n\n\n\n<li>Se solicita un <strong>adelanto del 50%<\/strong> para confirmar el pedido<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Tiempos de entrega<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Lima:<\/strong> 24 a 48 horas (seg\u00fan coordinaci\u00f3n y ubicaci\u00f3n)<\/li>\n\n\n\n<li><strong>Provincias:<\/strong> 2 a 5 d\u00edas h\u00e1biles (dependiendo del destino y courier)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Los tiempos pueden variar en campa\u00f1as, alta demanda o factores externos.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Costos de env\u00edo<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lima: tarifa plana desde S\/ 10 o env\u00edo gratis seg\u00fan zona\/promoci\u00f3n<\/li>\n\n\n\n<li>Provincias: costo variable seg\u00fan courier y destino (pago en destino)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Proceso de env\u00edo<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>El cliente realiza el pedido v\u00eda WhatsApp o compra en l\u00ednea<\/li>\n\n\n\n<li>Se confirma stock, datos y modalidad de entrega<\/li>\n\n\n\n<li>Se coordina el pago (total o adelanto) o puede pagar completo mediante la web.<\/li>\n\n\n\n<li>Se programa el env\u00edo o entrega<\/li>\n\n\n\n<li>Se brinda seguimiento hasta la entrega final<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Responsabilidad del cliente<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">El cliente debe:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Brindar correctamente sus datos (nombre, direcci\u00f3n, referencia, tel\u00e9fono)<\/li>\n\n\n\n<li>Estar disponible para recibir el pedido<\/li>\n\n\n\n<li>Revisar el producto al momento de la entrega<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em>A Dos Ruedas no se responsabiliza por retrasos o inconvenientes derivados de datos incorrectos o ausencia del cliente.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ANEXO: Pol\u00edtica de Cambios y Devoluciones<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En A Dos Ruedas buscamos tu satisfacci\u00f3n. Por ello, consideramos cambios bajo las siguientes condiciones:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Cambios de producto<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Se aceptan cambios \u00fanicamente si:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El producto presenta falla de f\u00e1brica<\/li>\n\n\n\n<li>El producto recibido es incorrecto<\/li>\n\n\n\n<li>Se solicita dentro de las <strong>24 horas posteriores a la entrega<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">El producto debe:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Estar sin uso<\/li>\n\n\n\n<li>Mantener etiquetas y empaque original<\/li>\n\n\n\n<li>Estar en perfectas condiciones<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. No aplica cambios o devoluciones en:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Productos usados o da\u00f1ados por el cliente<\/li>\n\n\n\n<li>Da\u00f1os ocasionados por mal uso<\/li>\n\n\n\n<li>Cambios por talla o gusto personal (puede evaluarse caso por caso)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Costos de cambio<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si es error nuestro: asumimos el costo<\/li>\n\n\n\n<li>Si es por decisi\u00f3n del cliente: el cliente asume el costo de env\u00edo<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Proceso de cambio<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>El cliente se contacta v\u00eda WhatsApp<\/li>\n\n\n\n<li>Env\u00eda evidencia (foto o video del producto)<\/li>\n\n\n\n<li>Se valida el caso<\/li>\n\n\n\n<li>Se coordina el cambio o soluci\u00f3n<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Devoluciones<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No realizamos devoluciones de dinero, salvo casos excepcionales debidamente evaluados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En A Dos Ruedas, trabajamos para que recibas tus productos de forma r\u00e1pida, segura y confiable en cualquier parte del [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-626","page","type-page","status-publish","hentry"],"aioseo_notices":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"variation_swatches_image_size":false,"variation_swatches_tooltip_size":false,"dgwt-wcas-product-suggestion":false},"uagb_author_info":{"display_name":"adosruedas","author_link":"https:\/\/adosruedasimport.com\/index.php\/author\/adosruedas\/"},"uagb_comment_info":0,"uagb_excerpt":"En A Dos Ruedas, trabajamos para que recibas tus productos de forma r\u00e1pida, segura y confiable en cualquier parte del [&hellip;]","_links":{"self":[{"href":"https:\/\/adosruedasimport.com\/index.php\/wp-json\/wp\/v2\/pages\/626","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adosruedasimport.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adosruedasimport.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adosruedasimport.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adosruedasimport.com\/index.php\/wp-json\/wp\/v2\/comments?post=626"}],"version-history":[{"count":1,"href":"https:\/\/adosruedasimport.com\/index.php\/wp-json\/wp\/v2\/pages\/626\/revisions"}],"predecessor-version":[{"id":627,"href":"https:\/\/adosruedasimport.com\/index.php\/wp-json\/wp\/v2\/pages\/626\/revisions\/627"}],"wp:attachment":[{"href":"https:\/\/adosruedasimport.com\/index.php\/wp-json\/wp\/v2\/media?parent=626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}